Director Reliability, Automation & Performance Engineering - Catalyst Brands

Director Reliability, Automation & Performance Engineering

Location: Dallas, TX Job Type: Hybrid

Position Summary:

Catalyst Brands is seeking a strategic, execution-focused Director, Reliability, Automation & Performance Engineering to lead critical Digital Engineering capabilities across Reliability Engineering, Performance Engineering, and Automation Engineering.

This role will be responsible for building a horizontal Digital Engineering capability that supports JCPenney, Aéropostale, Lucky Brand, Brooks Brothers, and Nautica. The Director will establish common reliability, performance, and automation standards across Digital platforms while enabling the Unified Digital Platform transformation.

The leader will own Site Reliability Engineering, mature Performance Engineering into a customer experience and scalability engineering discipline, and establish a modern automation platform leveraging AI, reusable frameworks, and self-service capabilities. This role will also provide leadership across strategic partner teams and enable engineering teams to deliver faster, safer, and more reliable digital capabilities.

As a key member of the Digital Engineering & Platforms leadership team, Director, Reliability, Automation & Performance Engineering will drive operational excellence, production readiness, performance governance, intelligent automation, and customer experience outcomes across Catalyst Brands’ digital ecosystem.

Key Responsibilities:

Lead Digital Reliability Engineering and Operational Excellence

• Own the Site Reliability Engineering strategy across Catalyst Brands Digital platforms.
• Drive production stability, availability, observability, monitoring, and operational excellence.
• Establish reliability standards, governance, and operating practices across Digital Engineering.
• Lead incident management, problem management, major incident response, and executive communications for critical production issues.
• Improve MTTR, reduce recurring incidents, and strengthen root cause analysis discipline.
• Partner with platform, infrastructure, product engineering, and security teams to improve production readiness and reduce operational risk.
• Expand self-healing capabilities, automated remediation, and intelligent alerting.
• Strengthen peak readiness practices for promotional events, holiday traffic, and high-volume digital moments.

Lead Performance Engineering Across Digital Brands

• Transform Performance Engineering from a testing-focused function into a strategic discipline focused on customer experience, scalability, capacity planning, and release readiness.
• Ensure digital experience channels such as website and mobile apps are fast, resilient, and scalable.