As Director of Product Management for our Next Gen Platform , you will lead & execute the product vision for our next generation issuance & processing platform focusing on platform modernization, service abstraction, scalability, and more, while supporting the growth of our new and existing customers. You will lead a team to cut across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding & enablement. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance.
We work Flexible First . This role can be performed remotely anywhere within the United States or from our Oakland office. We’d love for you to join us!
The Impact You'll Have
- Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.
- Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.
- Architecting "Operating Models" for medium-scale engineering organizations.
- Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support.
- Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.
- Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.
- Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.
- Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale.
- Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.
- Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers.
Who You Are
- 10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms.
- Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution
- High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.
- Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.
- Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets