Job Description
What will you do?
This role balances operational leadership and strategic oversight across three core areas:
Operational Excellence (SRE)
- Oversee Incident/Problem/Change Management and Disaster Recovery exercises to maintain service level objectives for portfolio management and client-facing applications
- Drive production monitoring capabilities including observability, alerting, and proactive testing across the application portfolio
- Lead continuous improvement initiatives—analyzing incidents and implementing preventive measures
- Ensure systems maintain technology currency and compliance with RBC security and regulatory standards
- Identify efficiency opportunities and streamline operating processes
- Support production readiness during software development projects
Intelligent Operations
- Guide the SRE technology roadmap for portfolio and reporting applications (monitoring, alerting, anomaly detection tools)
- Evaluate and implement industry-leading technical solutions tailored to wealth management requirements
- Foster cross-functional collaboration with Portfolio Management, Reporting, and Surveillance teams to develop integrated solutions
- Support team adoption of new technologies and methodologies
- Optimize processes and tools to improve agility and cost management
People Leadership
- Build and develop a high-performing team with focus on growth and engagement
- Set clear performance goals and support career development
- Attract and retain skilled engineering and operations talent with expertise in financial systems
- Foster a culture of continuous learning and excellence
What do you need to succeed?
Must-have
- 8+ years' experience in production operations across multiple technologies and platforms
- 5+ years of related experience in Software Engineering (SRE, DevOps, Cloud)
- 5+ years of people management experience leading teams of managers, engineers, and operations analysts
- Proven ability to drive improvements in a complex organization
- Strong knowledge of SRE and engineering best practices; technical degree or equivalent experience
- Experience supporting financial services applications or wealth management technology preferred
Nice-to-have
- Familiarity with Charles River, Envestnet, or similar portfolio management systems
- Experience with financial data compliance and regulatory requirements
- Familiarity with AI and machine learning technologies
What's in it for you?
- Competitive Total Rewards Program including bonuses and flexible benefits
- Supportive leadership focused on your professional development
- Opportunity to make meaningful impact on enterprise operations and client satisfaction