The Director, Operations Excellence Implementation is responsible for bringing Operations Excellence ideas to life by translating post–process mapping insights and identified opportunities into deployed, AI-enabled, and scalable solutions across Asia.
This role is execution-focused and sits below Head of Operations Excellence, with accountability for solution design, rapid AI prototyping, and oversight of offshore IT implementation. The role ensures that strategic improvement ideas move rapidly from concept to production, delivering measurable operational outcomes.
Position Responsibilities:
1. From Opportunity Identification to Delivered Solution
- Take improvement opportunities identified through process mapping, diagnostics, and value stream analysis and convert them into executable solution designs and delivery plans.
- Develop clear problem statements, solution concepts, functional requirements, and implementation roadmaps.
- Ensure solutions are pragmatic, scalable, compliant, and aligned with Asia and global standards.
2. AI-Enabled Solution Design & Rapid Prototyping
- Stay abreast of the latest AI technologies and apply them to create operational apps, tools, and solutions (must-have capability).
- Use AI, automation, and low-code/no-code platforms and working closely with technology team to rapidly prototype and validate solutions, accelerating time to value.
- AI-assisted workflows and process copilots
- Intelligent document processing solutions
- Exception handling and decision-support tools
- Operational dashboards and productivity enablers
3. Offshore IT & Vendor Oversight
- Act as the business solution owner for offshore IT teams and technology vendors.
- Translate business requirements into clear user stories, technical briefs, and acceptance criteria.
- Oversee development, testing, deployment, and early-life support to ensure stability and business value realization.
4. Implementation, Communication & Change Execution
- Drive end-to-end solution implementation including pilots, rollouts, and transition to BAU.
- Work closely with country operations to ensure adoption and integration into day-to-day processes.
- Communicate effectively across business and technology stakeholders, bridging technical and non-technical audiences (must-have capability).
5. Benefits Tracking & Continuous Improvement
- Track solution performance against expected benefits (cost, productivity, quality, customer experience).
- Identify opportunities for enhancement and reuse across markets.
Feed insights and lessons learned back into the Operations Excellence pipeline
Required Qualifications
- Bachelor’s degree in Computer Science (preferred), Engineering, Information Systems, or related discipline