Director of Workplace Technology - Hasbro

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

Step Into the Multiverse: Your Next Adventure Starts Here

At Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit our mission is to inspire a lifetime love of games. Whether it's through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios, we build worlds that bring people together, spark creativity, and fuel adventure. As we continue to grow and explore new realms, we're seeking passionate, curious, and innovative minds to join the adventure.

WHAT YOU'LL DO

You will act as the senior leader and worldwide head of Workplace Technology. This role blends end-user experience, operational performance, and long-term technology planning for the whole organization.

SET THE NORTH STAR

Define and uphold the company-wide vision for Workplace Technology — covering Global Helpdesk, on-site support, AV Engineering, Hardware and Software Asset Management, and Client Engineering.

Define service standards, platform principles, and reusable operational frameworks that guide our technology roadmap with a grounded, iterative approach balancing near-term delivery with long-term scalability.

Identifies and leads opportunities to transition Workplace Technology services into a global delivery model, using automation to rationalize and simplify service delivery before ingestion. Will partner with peers to ensure streamlined, automation-native services are brought into the broader structure across Hasbro and Wizards of the Coast.

SUPPORT GLOBAL HELPDESK ALONGSIDE LOCAL SERVICE DESK OPERATIONS

Lead executive oversight of 24/7 Global Helpdesk operations spanning all time zones and regions, owning SLA/SLO frameworks and ensuring teams meet standards for ticket resolution time, first-contact resolution, and customer happiness.

Champion a shift-left support model that drives self-service adoption and reduces ticket volume through automation, knowledge management, and proactive user enablement.

OWN AV ENGINEERING & ON-SITE SUPPORT

Coordinate the development, deployment, and lifecycle management of enterprise Audio/Visual systems. This includes conference rooms, all-hands venues, digital signage, and hybrid meeting infrastructure. Define global AV standards to ensure a consistent employee experience.