About the Role
As the Director of Product Management, you have a unique opportunity to act as an entrepreneur within Optum Insight, taking ownership of 0 to 1 Product ideas with a focus on AI-first applications, and driving the definition, requirements, and then delivery of new AIML healthcare products such as Real Time Settlement. You will be responsible for or contribute to the planning, execution, and delivery of a product which solves problems and delight customers using AI. You are the Voice of the Customer and work backwards from a deep understanding of customers’ problems. You will drive effective product discussions and distill clear requirements from large and diverse sets of customers, vendors, engineering team builders, and Optum/UHC internal partners. You need to be data driven and familiar with a wide array of analytical techniques with experience in developing AI/ML products. You would perform or commission market research, usability studies, and create focus groups to identify best of breed benchmarks and solve customer problems.
Primary Responsibilities
- Customer evangelist: Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain. Stay connected to customer trends, needs, and pain points in healthcare. Collaborate with customer researchers to deliver customer insights that identify, and drive customer experience improvements.
- Develop product concepts: Identify product gaps and generate new ideas with a key focus on AI/ML; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth.
- Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and prototypes.
- Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams.
- Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements.
- Product delivery & execution: Responsible for working with different stakeholders across product, engineering, data science, and research to take the product from ideation to production.
- Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
- Manage ambiguity: Able to work in a complex, matrixed environment. Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product.
- Data driven decisions: Business analysis, including financial and data modeling – market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy.
- Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies.
- Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product. Define the pricing strategy for your product.
Required Qualifications
- 5+ years of Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap.
- 5+ years of working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap.
- 5+ years of experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization) and contributing to engineering & technology strategy discussions.
- 5+ years of experience working with cross-functional teams (e.g., research, engineering, UI/UX, Program Management, etc.).
- 3+ years of AI/ML experience.
- Willing and able to travel up to 25% (more travel will be required early on in the role and then will taper off to a quarterly basis).
Preferred Qualifications
- 7+ years of Product management experience.
- 5+ years of AI/ML experience.
- 3+ years of healthcare experience.
- Experience dealing with ambiguous complex products and technologies. Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights.
- Demonstrated experience in product management or related disciplines within the Health Care domain.
- Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning.
- Excellent interpersonal skills with experience working with and influencing executive level leaders.
- High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment.