Director of Mobile Product - Jabra

Hi, we’re Jabra Hearing.

We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra 's pioneering audio engineering helps us make our hearing care even more accessible and affordable.

About us.

We’re a data-thirsty, outcome-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.

About the role.

We’re looking for a data-driven Product Manager to lead our cross-functional mobile efforts. As the Director of Mobile Product you'll drive the vision, OKRs, and product roadmap for the Jabra Hearing app, the primary platform that helps customers manage their hearing journey after their purchase. This is a mission-critical role with direct impact on how more than 100,000 customers hear and engage with the world. The highly-rated Jabra Enhance Select app is the beating heart of the post-purchase experience and central to delivering better outcomes. You’ll work on a wide variety of projects that can include everything from customizing sound settings based on the customer’s unique needs to improving access to a world-class remote care team to helping create the behavior change needed to adapt to hearing aids. This role reports directly to the Chief Product Officer.

What you’ll do.

• Drive the vision, OKRs, and product roadmap for the mobile app using data, research, customer feedback, and care team insights to constantly validate the product direction while representing the needs of your engineering partners.
• Work closely with Design, Engineering, QA, Audiology and Customer Experience teams to execute on the roadmap and maintain an active, groomed backlog with a strong focus on KPIs and a prioritization framework.
• Extract key insights by getting your hands dirty in quantitative data analysis and qualitative user research.
• Proactively drive key agile ceremonies such as sprint planning and sprint grooming to help the team continuously improve on the delivery process (a better process leads to a better product!)
• Participate with legal compliance as a key stakeholder to ensure that the quality system for the app is maintained per FDA regulations.
• Collabo