onsite
Director of IT Operations - 1-800 Contacts
Systems Engineer
Lead enterprise‑wide IT operations, driving cloud strategy, DevOps practices, and security posture while managing infrastructure, vendor relationships, and cross‑functional teams to ensure reliable, scalable technology services.
About the role
Key Responsibilities
- Develop and execute a comprehensive IT operations strategy aligned with business objectives, focusing on cloud migration, automation, and continuous improvement.
- Lead a high‑performing team of infrastructure, network, and security engineers, fostering a culture of collaboration, accountability, and professional growth.
- Oversee day‑to‑day operations of data centers, cloud environments, and enterprise applications, ensuring 99.9% uptime and rapid incident resolution.
- Implement DevOps pipelines, CI/CD workflows, and infrastructure‑as‑code practices to accelerate delivery and reduce deployment risk.
- Manage vendor relationships, negotiate contracts, and evaluate new technologies to maintain cost efficiency and service excellence.
- Drive security initiatives, including threat monitoring, vulnerability management, and compliance with industry standards such as ISO 27001 and SOC 2.
Requirements
- 10+ years of progressive experience in IT operations, with 5+ years in a leadership role.
- Deep expertise in cloud platforms (AWS, Azure, or GCP) and large‑scale infrastructure management.
- Proven track record in implementing DevOps practices and automation tools (Jenkins, GitLab, Terraform, Ansible).
- Strong understanding of cybersecurity principles, incident response, and compliance frameworks.
- Excellent communication, stakeholder management, and strategic planning skills.
Skills
awsazureitilprocess improvement