Director of Applied AI - National Debt Relief, LLC.

Overview

National Debt Relief (NDR) is seeking a technically fluent and strategically driven Director of Applied AI to lead the development, deployment, and enablement of Generative AI solutions across the business. Reporting directly to the Vice President of Data and AI and serving as a member of the Data & AI leadership team, this role is responsible for driving transformative impact through the implementation of AI technologies that improve operational efficiency, increase revenue, and elevate the client experience. The Director of Applied AI will lead a high-leverage team responsible for identifying opportunities, evaluating, and integrating AI solutions, and ensuring successful business outcomes. This role emphasizes hands-on technical leadership, sound judgment on when to build versus buy, and tight collaboration with stakeholders across Product, Engineering, Digital, Sales, and Operations. You will serve as both a thought leader and an execution leader—capable of designing, prototyping, and delivering AI applications ranging from intelligent agents and knowledge assistants to document processing and Gen AI insights. This is a unique opportunity for a technically strong, product-oriented AI leader to take on a director role with both strategic and hands-on responsibilities, including building and maturing the Applied AI function within a mission-driven company.

Responsibilities

Essential Duties/Responsibilities:

• Own and drive NDR’s Applied AI strategy across domains including client support, sales enablement, employee productivity, and operational intelligence.
• Lead and grow a high-impact team of Applied AI Engineers.
• Partner with product, engineering, digital technology, and business stakeholders to identify AI opportunities with measurable business outcomes.
• Serve as a thought leader on the appropriate application of AI technologies, including areas where AI should not be applied.
• Lead the design, build, evaluation, and integration of AI solutions—whether built in-house or sourced from third parties—prioritizing scalable, secure, and cost-effective deployments.
• Digital and voice AI agents for client-facing platforms
• RAG + LLM-based knowledge assistants for employee enablement
• Document classification and OCR
• GenAI-driven analytics, summarization, and insights
• Build and maintain roadmaps, delivery plans, and business alignment through world-class communication and executive engagement.
• Drive hands-on prototyping and development of AI capabilities in-house, and augment third-party solutions where needed.
• Ensure robust governance, security, and operational support for deployed solutions.
• Stay abreast of industry trends, tools, and evolving AI capabilities to continuously evolve NDR’s AI roadmap and investment strategy.

Qualifications

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