Director, Large Fleet and Sharing Economy Claims - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

S&S Transportation & Sharing Economy is looking for a Director who enjoys being a key part of a dynamic team. The Director of Claims, will be responsible for providing operational leadership, oversight and performance management for claims associated with large fleet and commercial transportation programs. This role supports strategic initiatives while ensuring high-quality claim handling, timely resolution, and strong partnerships with Third Party Administrators (TPAs), internal stakeholders, and external clients.

Additionally, in this role, you will be responsible for effective operational risk management, regulatory compliance, and a thorough understanding of policies and procedures. The Director will partner closely with senior leadership to implement best practices, support business objectives, and drive continuous improvement in claims operations.

This position is fully remote.

What you will do for C&F:

• Contribute to the development and execution of the claims strategy in alignment with divisional goals.
• Oversee day‑to‑day operational performance of Large Fleet claim programs, ensuring consistency, quality, and adherence to guidelines.
• Provide oversight authority for TPAs and other claim partners handling Large Fleet losses.
• Participate in the vetting, monitoring, and periodic auditing of TPA performance and report findings to senior leadership.
• Review and analyze claims that exceed adjuster or TPA authority levels and provide direction on resolution strategies.
• Assist in developing litigation management approaches for assigned losses and ensure alignment with company expectations.
• Provide technical guidance to internal stakeholders and TPA teams on complex and high‑severity claims.
• Establish, track, and monitor key performance indicators (KPIs) and operational metrics for Large Fleet claims