Director, IT Service Portfolio & Process Excellence - Driven Brands Inc.

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

We are seeking a dynamic, process-driven and experienced IT Portfolio Manager to lead the management of theIT Service Portfoliowithin our organization as well as lead process improvement initiatives and standards within IT.This role will play a crucial part in coordinating and aligning various IT teams fromIT Service Owners, Solutions Delivery teams, transactional support teams and IT management.

How you will Own It:

Lead the continuous design and expansion of the IT Service Portfolio t to optimize and align IT services with organizational goals.

Define and maintain a comprehensive portfolio of IT services, ensuring strategic alignment and value delivery.

Collaborate on forecasting processes, incorporating IT financials to ensure accurate predictions and resource allocation.

Provide training and support to the larger IT organization on financial acumen for both IT Operational activities and IT Projects.

Project Manage and coordinate annual operating plans for the IT organization.

Identifyand implement opportunities for process improvements across all IT towers

Develop and report KPI metrics to drive accountability

Implement best practices to enhance efficiency, accuracy, and transparency in IT processes.

Lead special project initiatives that could cross various IT domains.

Create detailed process documentation, SOPs, Knowledge base articles and standards.

Facilitate training and adoption of the service portfolio enterprise wide.

Identify gaps and recommend corrective actions to maintain service quality.

Promote a culture of fiscal responsibility and customer-centric service delivery.

Track performance metrics for request fulfilment and stakeholder satisfaction

What you’ll Bring:

Bachelor’s degree in information technology or related field

10-15+ years of experience with increasing responsibility in an IT or business-related role

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