Director, Implementation Services, Enterprise - Modernizing Medicine, Inc.

Join the Team Modernizing Medicine

At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

Consistently ranked as a Top Place to Work

2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business Consulting, Pay Implementations) and personnel per strategic departmental KPI requirements. In alignment with our company culture, the Director will be guided by our core values: be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with Sales Organization, Training Services, Technology Services, and Operations teams to develop processes to meet and exceed our clients’ expectations. Job Responsibilities:

Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.

Takes ownership of team successes by directing, mentoring, and coaching.

Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.)

Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client.

Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes.

Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience.