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Director, Global Business Capability & Process Lead - AI First Product & Process Governance - Services - Citi
Software Engineer
Lead global AI‑first product and process governance initiatives, shaping business capability and architecture across the Services organization. Drive end‑to‑end governance, align technology and business strategies, and deliver scalable solutions for a leading financial institution.
About the role
Key Responsibilities
- Define and execute AI‑first product and process governance frameworks across the Services organization.
- Lead cross‑functional teams to align business architecture, technology, and regulatory requirements.
- Drive continuous improvement of governance processes, ensuring compliance and operational excellence.
- Collaborate with senior stakeholders to prioritize initiatives and deliver measurable business outcomes.
- Mentor and develop a high‑performing global capability team.
Requirements
- 10+ years of experience in product, process, or business architecture leadership within a global financial services environment.
- Deep expertise in AI, data‑driven decision making, and governance best practices.
- Proven track record of delivering large‑scale, cross‑border initiatives.
- Strong communication, stakeholder management, and strategic thinking skills.
- Advanced degree in Business, Engineering, or related field preferred.