remote
Director, Global Business Capability & Process Lead - AI First Product & Process Governance - Citigroup
Software Engineer
Lead global AI‑first product and process governance, shaping business architecture and ensuring robust process controls across Citi’s Services organization. Drive transformation, stakeholder alignment, and data‑driven decision making to deliver scalable, compliant solutions.
About the role
Key Responsibilities
- Design and implement AI‑first product and process governance frameworks that align with global business architecture standards.
- Lead cross‑functional teams to embed robust process controls, risk management, and compliance across the Services organization.
- Collaborate with senior stakeholders to define product roadmaps, prioritize AI initiatives, and translate business requirements into actionable governance policies.
- Drive continuous improvement through data analytics, performance metrics, and feedback loops to optimize process efficiency and product quality.
- Champion change management, ensuring adoption of new governance practices and AI capabilities across business units.
Requirements
- 10+ years of experience in enterprise product governance, business architecture, or process management within a large financial institution.
- Deep knowledge of AI technologies, data analytics, and regulatory compliance in the financial services sector.
- Proven track record of leading global, cross‑functional initiatives and influencing senior leadership.
- Strong analytical, communication, and stakeholder‑management skills.
- Advanced degree in Business, Engineering, Computer Science, or related field preferred.
Skills
software developmentsystem designproblem solving