Systems Engineer
Senior leadership role focused on designing, building, and evolving an enterprise execution layer for Global Business Services. Drives digital operations, process automation, and continuous improvement to deliver next‑generation GBS capabilities and services.
The Opportunity
We are developing a new Global Business Services (GBS) operating model. In this model, GBS functions as an enterprise orchestration and delivery layer, rather than a conventional shared services organization. This role is a vital senior leadership position in bringing that model to life.
The Director, Digital Operations & Orchestrationis responsible fordesigning, building, and continuously evolving the enterprise execution layer that enables next-generation Global Business Services (GBS). This position converts strategy into planned activities, guaranteeing new services, capabilities, and process upgrades are effectively carried out within GBS and delivered with consistency, speed, and quality. Afterinitialrollouts, this position acts as the steady advocate for transformation, supporting continuous progress, integrating broader scope, and steering the organization toward enterprise targets.
What You Will Do
Program & Transformation Execution
Manage the full delivery of GBS transformation initiatives throughout the entire process
Convert strategy into organized plans, schedules, and outcomes
Drive execution rigor across complex, cross-functional programs
Ensure delivery against achievements, scope, and intended outcomes
Continuous Transformation Pipeline Management
Own and manage a rolling portfolio of transformation and improvement initiatives
Partner with GBS leadership to prioritize and sequence initiatives based on business value
Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
Ensure GBSremainsin a continuous evolution cycle—not a one-time transformation
Transition & Expansion of Scope
Lead the onboarding of new services, geographies, and processes into GBS
Build and complete transition plans foradditionalwork migration
Ensure consistency with GBS operating model and standards
Prevent the return topreviousmethods during growth
Continuous Improvement (CI) Program Leadership
Manage detailed continuous development projects within GBS services
Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades
Ensure improvements are clearly prioritized,accomplishedwith rigor, and realized in measurable outcomes
Dependency & Risk Management
Identifyand actively manage risks, dependencies, and cross-functional interlocks
Maintain access to critical path activities
Advance and resolve issues proactively
Collaborator Coordination
Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
Ensure agreement on scope, timing, dependencies, and approach to execution
Work closely wit
Posted June 24, 2026