onsite
Director, Conversational AI Strategy and Innovation - Bell
Software Engineer
Lead the vision and execution of conversational AI initiatives, shaping strategy, driving innovation, and delivering AI‑powered solutions across the enterprise using NLP, machine learning, and cloud technologies.
About the role
Key Responsibilities
- Define and execute a multi‑year strategy for conversational AI platforms, aligning with business goals and emerging market trends.
- Lead cross‑functional teams to design, prototype, and launch AI‑driven voice and chat solutions that enhance customer and employee experiences.
- Partner with data science, engineering, and product groups to integrate NLP and machine‑learning models into scalable cloud architectures.
- Establish governance, metrics, and best‑practice frameworks to ensure ethical, secure, and high‑performing AI deployments.
- Champion innovation by scouting new technologies, fostering partnerships, and mentoring talent in AI research and development.
Requirements
- 10+ years of experience in AI/ML, with a focus on conversational interfaces and natural language processing.
- Proven track record of leading large‑scale AI product strategy and delivery in a cloud environment (AWS, Azure, or GCP).
- Strong technical proficiency in Python and modern AI frameworks (e.g., TensorFlow, PyTorch, spaCy).
- Excellent leadership, communication, and stakeholder‑management skills, capable of influencing senior executives.
- Master’s degree in Computer Science, Engineering, or a related field; PhD is a plus.
Skills
natural language processingmachine learningpython