remote
Director, Client Engagement - H1
Client Engagement Director
Executive Director to lead client engagement strategies, drive retention, and foster relationships in the healthcare industry.
About the role
Key Responsibilities
- Lead client engagement strategies to drive retention and growth
- Develop and maintain strong relationships with key healthcare stakeholders
- Collaborate with product and engineering teams to align solutions with client needs
- Oversee client success initiatives and measure KPIs for performance
- Represent the company at industry events and conferences
- Mentor and coach client-facing teams to ensure excellence
Requirements
- 8+ years of experience in client engagement or account management
- Proven track record in healthcare or related industries
- Strong leadership and strategic planning skills
- Excellent communication and presentation abilities
- Experience with CRM tools and client success platforms
Skills
client managementstrategic planningstakeholder engagementhealthcare industryleadership