remote
Director, Automation & Technology Adoption - MetLife
Software Engineer
Leads multi‑year automation and technology transformation for insurance operations, bridging business, global tech, and enterprise partners to modernize underwriting, policy administration, and claims processes.
About the role
Key Responsibilities
- Define and execute a multi‑year automation roadmap for core insurance functions such as underwriting, policy administration, and claims.
- Partner with global technology teams, transformation offices, and business stakeholders to align solutions with strategic objectives.
- Drive adoption of RPA, AI/ML, and cloud‑based platforms, ensuring scalability, security, and compliance.
- Lead cross‑functional teams using Agile practices to deliver high‑impact technology initiatives on time and within budget.
- Establish governance, metrics, and continuous‑improvement processes to measure ROI and operational efficiency.
Requirements
- 10+ years of experience in insurance operations or related domains, with a proven track record of leading large‑scale automation and digital transformation programs.
- Deep expertise in Robotic Process Automation, cloud services (AWS, Azure, or GCP), and data analytics tools.
- Strong leadership and stakeholder‑management skills, capable of influencing senior executives and cross‑functional teams.
- Hands‑on experience with Agile frameworks (Scrum, SAFe) and project management methodologies.
- Excellent communication and problem‑solving abilities, with a focus on delivering measurable business outcomes.