remote
Director, AI Products & Platform Global Operations AI - Manulife
Systems Engineer
Lead the design and delivery of scalable AI products and platform standards for global operations, driving reusable capabilities, robust APIs, and production‑ready ML solutions across the enterprise.
About the role
Key Responsibilities
- Architect and deliver reusable AI capabilities such as document intelligence, knowledge assistants, and agent‑enabled workflow components that scale across global operations.
- Define platform standards, including APIs, evaluation patterns, deployment templates, and connectors, in partnership with Enterprise AI and Technology teams.
- Ensure production‑ready AI solutions are safe, reliable, and measurable, overseeing end‑to‑end lifecycle from development to deployment.
- Collaborate with cross‑functional teams to align AI initiatives with business objectives and operational priorities.
- Drive continuous improvement of AI platform tooling, monitoring, and governance to support rapid, repeatable deployments.
Requirements
- Extensive experience leading AI/ML product development and platform engineering in a large enterprise.
- Proficiency in Python, ML frameworks, and cloud services (AWS preferred).
- Strong understanding of API design, CI/CD pipelines, and data engineering best practices.
- Excellent communication skills and ability to influence stakeholders across multiple business units.
- Track record of delivering production‑grade AI solutions at scale.
Skills
pythonmachine learningawscicd