Director, AI Center of Excellence

Job Description

Job Title: Director, AI Center of Excellence

Department: Technology

Reports To: Chief Technology Officer

Classification: Exempt

Management Level: Director

Position Summary

The Director, AI Center of Excellence will build and lead the AI Center of Excellence for LanguageLine, while also supporting broader Teleperformance Specialized Services collaboration where shared opportunities, standards, and reuse make sense. This leader will help shape and turn AI strategy into a practical operating model by establishing governance, prioritizing opportunities, enabling responsible adoption, and helping business teams convert AI ideas into measurable operational and client value. This role reports to the CTO and serves as the day-to-day leader of the COE. The Director will balance strategy, execution, governance, and stakeholder leadership with a primary focus on LanguageLine and a secondary focus on cross-company coordination across Specialized Services where appropriate.

Key Essential Functions:

Lead the AI Center of Excellence

• Stand up and lead the operating model for the AI Center of Excellence
• Help shape executive thinking on AI priorities and translate that direction into a practical AI roadmap, delivery model, and governance framework
• Build the COE as a lean, high-credibility enablement function rather than a centralized bottleneck

Drive AI Strategy and Portfolio Prioritization

• Partner with LanguageLine business and functional leaders to identify, assess, and prioritize AI opportunities, with secondary support for broader Specialized Services coordination where relevant
• Build and maintain a LanguageLine-focused AI roadmap aligned to business goals, risk posture, and enterprise priorities, while helping identify shared opportunities across Specialized Services
• Create clear intake, prioritization, and decision frameworks for AI initiatives
• Regularly present AI COE progress, priorities, key developments, risks, and market-relevant AI updates to the LanguageLine executive team

Establish Responsible AI Governance

• Define and operationalize AI governance, policies, standards, and playbooks aligned with TP Global AI Policy and ISO 42001
• Develop practical risk-tiering and review approaches for AI initiatives
• Ensure the COE supports responsible model development, usage, procurement, and deployment without creating unnecessary friction

Accelerate Adoption and Business Value

• Partner with domain teams on high-impact, complex, or high-risk AI initiatives
• Support business case development, benefits framing, and implementation planning
• Create mechanisms to measur