Digital Solutions Engineer - Stago

The ideal candidate would be located in one of the following areas: TX, LA, OK, KS,MO, AR, MS, AL FL, GA, TN, KY

Summary: The Digital Solutions Engineer (DSE) is Stago ’s national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This role is pivotal to pre-sale success, seamless implementation, rapid escalations, and long-term digital adoption. You are the technical backbone of Stago ’s digital ecosystem, crafting best practices for middleware installations and leading the way on rule development, interface troubleshooting, and escalated digital issues. You partner with Training, Sales, Clinical Applications, Field Service, Product Management, and the SNA CSIRT team to ensure every customer is digitally enabled, digitally secure, and digitally confident. The DSE plays a national-impact role, improving field capability, reducing digital escalations, strengthening customer confidence, and shaping the next generation of Stago ’s digital products.

Essential Duties and Responsibilities:

Middleware Installation & Configuration

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions. • Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows. • Serve as second-level support to field teams if troubleshooting is required. Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections. • Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often. Work with field manager to ensure employee has additional training. • Serve as project manager for Coag.One/st|hemE Manager implementations.

Rule Development & Optimization

• Author, test, refine, and validate expert rules that support hemostasis workflows. • Maintain a rule template library and ensure standardization across teams. • Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability. • Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines

Support & Digital Escalation Leadership

• Serve as the national Tier-2 escalation point for all middleware/connectivity issues originating from:

- Clinical Applications

- Hotline

- Field Service - Customer IT teams • Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues). • Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts • Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards. • Train and empower frontline te