Responsibilities
We are HIRING! We are looking for a Digital Services Technical Lead will have the technical skills to drive innovation and collaboration between diverse teams of Software Developers, AWS Site Reliability Engineers, Automation Engineers, Testing Engineers, Network Engineers, Database Engineers, Cloud Operations Engineers, Tools Engineers, Application Developers, and Security experts.
As a Digital Services Technical Leader, you will lead initiatives and build processes to advocate for modern software practices through a DevSecOps Methodology. Key job responsibilities
- Be a key technical leader to drive maturity of current software development and continuous delivery of highly visible applications.
- Proven track record in senior consulting or advisory roles, driving strategic change and digital adoption across multiple business units.
- Expertise in overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.
- Understand the technical and business environment to be able to assess the true impact and risks and be able to quickly provide executive level communication regarding the status of an event.
- Responsible for responding to RFIs and drafting technical approach responses that align to our roadmap and strategic agenda.
- Provide accountability and responsibility for the digital services initiatives and lead other resources to ensure successful outcomes.
- Technical skills using modern tools and observability metrics to identify and troubleshoot recurring enterprise or cloud platform issues and own initiatives to drive improvements.
- Monitor and manage communications during high impact events via relevant channels.
- Prioritize, manage, and own emerging and developing customer issues from start to finish.
- Utilize enterprise domain expertise on monitoring and alerting tools & practices.
- Identify areas where standardization of process will aid incident response.
- Ensure standards are maintained within the technical engineering teams.
- Identify inefficiencies in team process and create plans to address them.
- Set the foundation for success by creating a standard approach for how our data, systems, and new technologies like AI and digital dashboards connect and work together, including tools for managing data, finances, design, equipment, and project progress.
- Create and review documentation as appropriate such as documentation for incident events and actions taken, root cause analysis and actions needed, design new standard procedures for mitigations, etc.
- Participate in Agile sprints to evolve business processes, technologies, and drive optional improvements.
- Manage the workload and performance of other resources, both employees and subcontractors.