remote
Digital Services Systems Analyst - University Credit Union
Software Engineer
Analyst driving the design, testing, and enhancement of digital and mobile services, leveraging data insights and vendor partnerships to improve user experience and adoption across the organization.
About the role
Key Responsibilities
- Design, test, implement, and manage digital and mobile products, ensuring seamless user experiences across web and mobile platforms.
- Analyze usage metrics and adoption trends to identify opportunities for improvement and recommend data‑driven enhancements.
- Collaborate with third‑party vendors to troubleshoot and resolve complex, escalated issues in online and mobile environments.
- Champion digital products as a trusted subject matter expert, communicating plans and strategies to stakeholders.
- Lead cross‑functional initiatives to prioritize feature development, release schedules, and continuous improvement.
Requirements
- Proven experience in digital product or systems analysis, preferably within financial services or higher education.
- Strong analytical skills with proficiency in data analysis tools and metrics reporting.
- Hands‑on knowledge of mobile and web development lifecycles, including Agile methodologies.
- Excellent communication and stakeholder management abilities.
- Experience managing vendor relationships and coordinating issue resolution.
Skills
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