Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years , we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
What You'll Do
- Design, development and on-time distribution of regularly scheduled customer-facing reports for digital products, highlighting key learnings and opportunities on an ongoing basis.
- Map analytics to key business goals in partnership with stakeholders and digital leadership team.
- Presentation of results to external customers and Horizon senior management to demonstrate the results/value of key digital products and vendor integrations
- Collects and analyzes digital product performance and trends across multiple channels, and utilizes data to identify and recommend improvement opportunities for all of Horizon’s member-facing digital assets as well as customer/group account-specific digital tools (eg SHBP, National Accounts)
- Devise process for producing deliverables from information stored in Horizon data warehouses or other sources.
- Select and utilize appropriate analytic tools for each analytic deliverable.
- Analyze data results from multiple information sources to ensure reporting and analytic requirements have been met. In addition, provide clear, concise and efficient summary analysis to customer.
- Build strong strategic relationships with business leaders.
- Engages business stakeholders, acting as a point of contact for cross-functional collaboration.
- Develop insights into high impact areas. Map data to user journeys & carve out persona specific insights.
- Extract, analyze and synthesize data to measure and report on user behavior.
- Use digital analytics tools to collect data from digital properties. Create metrics/reports for various stakeholders throughout the Enterprise. Design and build solutions for BI & reporting dashboards.
- Draw conclusions from complex data and make recommendations to other areas of the business.
- Provide quantitative and qualitative insights across digital channels. Maintain knowledge of key developments in the industry and among competitors.
What You Bring
Education/Experience:
- Prefers a Bachelor degree from an accredited college or university, preferably in Information. Technology, Marketing, or related field, or 12 years relevant