remote
Digital Markets - Technical Client Service Specialist for Neovest - Analyst - JPMorganChase
Software Engineer
Technical Client Service Analyst supporting Neovest customers, delivering expert email and phone support while collaborating with technical and business teams. Utilizes Python, SQL, AWS, and API integration to resolve issues and enhance digital financial services.
About the role
Key Responsibilities
- Provide high‑quality email and phone support to Neovest customers, ensuring timely resolution of technical and functional issues.
- Collaborate with engineering, product, and business stakeholders to diagnose and troubleshoot complex problems, leveraging Python scripts and SQL queries.
- Utilize AWS services and API integrations to monitor system health, analyze logs, and implement fixes.
- Document solutions in knowledge base, contribute to process improvements, and share best practices across the team.
- Participate in Agile ceremonies, providing feedback on feature development and customer impact.
Requirements
- 3+ years of technical support or client service experience in fintech or SaaS environment.
- Proficiency in Python, SQL, and AWS cloud services.
- Strong understanding of API design, RESTful services, and data integration.
- Excellent communication skills, with ability to explain technical concepts to non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, collaborative setting.
Skills
pythonsqlawscustomer supportagile