remote
Digital Experience Manager - Global Customer Relationship Center - Ford Motor Company
Software Engineer
Lead the design and delivery of a world‑class digital customer experience for Ford’s Global Customer Relationship Center, driving engagement, data‑driven insights, and cross‑functional collaboration across the purchasing and service ecosystem.
About the role
Key Responsibilities
- Own the end‑to‑end digital experience strategy for the Global Customer Relationship Center, ensuring seamless, intuitive interactions across web, mobile, and in‑vehicle platforms.
- Collaborate with cross‑functional teams (Purchasing, IT, Marketing, Service) to translate business requirements into user stories, wireframes, and functional specifications.
- Leverage data analytics to monitor KPIs, conduct A/B testing, and iterate on features that improve customer satisfaction and operational efficiency.
- Champion UX best practices, conducting user research, usability testing, and accessibility reviews to deliver inclusive experiences.
- Drive Agile ceremonies, sprint planning, and backlog grooming, ensuring timely delivery of high‑quality digital solutions.
Requirements
- 5+ years of experience in digital experience or customer relationship management roles within a large enterprise.
- Proven track record of leading end‑to‑end digital product development, with strong UX and data‑analytics skills.
- Hands‑on experience with Agile methodologies, Jira, and design tools such as Figma or Adobe XD.
- Excellent communication, stakeholder management, and problem‑solving abilities.
- Passion for automotive industry trends and a customer‑centric mindset.
Skills
software developmentsystem designproblem solving