Digital Document Service Specialist - SPS-North America

Key Responsibilities

• Process large volumes of physical and electronic documents, converting them to searchable digital formats using OCR and imaging software.
• Perform precise data entry and validation to maintain high data quality and meet service level agreements.
• Manage document routing, indexing, and storage within content management systems such as SharePoint or similar platforms.
• Identify and resolve imaging errors, quality issues, and workflow bottlenecks, implementing corrective actions promptly.
• Collaborate with cross‑functional teams to refine document handling procedures and support continuous improvement initiatives.

Requirements

• Proven experience in high‑volume document processing, imaging, or records management.
• Strong proficiency with OCR tools, document management systems, and Microsoft Office suite.
• Exceptional attention to detail and accuracy in data entry tasks.
• Ability to follow defined service standards and meet productivity targets.
• Effective communication skills and a proactive, technology‑driven mindset.