DevOps Manager - National Resident Matching Program

ABOUT THE ORGANIZATION

The National Resident Matching Program ® (NRMP®) is a private, not-for-profit organization established in 1952 to provide a uniform date of appointment to positions in graduate medical education (GME) in the United States. The NRMP is not an application processing service; rather, it provides an impartial venue for matching applicants’ and programs’ preferences for each other consistently. The NRMP conducts the annual Main Residency Match, which encompasses 40,000 applicants for more than 25,000 positions in core residencies, as well as Matches for fellowship positions in 55 subspecialties through its Specialties Matching Service®.

POSITION SUMMARY

As the Manager, DevOps you will be responsible for defining, implementing, and evolving DevOps practices, platforms, and processes to enable reliable, scalable, and efficient software delivery across the organization. Operating without direct supervisory authority, the DevOps Manager leads through influence, coordination, and technical judgment. In this role, you will act as a technical and operational leader, ensuring strong alignment between development, QA, and operations teams, while driving automation, standardization, and continuous improvement. You will also ensure that CI/CD pipelines, environment management, release processes, and operational practices enable high-quality and predictable delivery outcomes. AWS is the primary cloud platform for this role. This position operates in a fast-paced, complex software environment where system reliability, performance, and cost efficiency are critical.

ESSENTIAL DUTIES AND RESPONSIBILITIES

DELIVERY, RELEASE & OPERATIONAL OVERSIGHT

• Govern release management and release readiness processes across applications and platforms
• Coordinate cross‑functional release activities, managing dependencies among engineering teams, security, and vendors to ensure predictable and reliable deployments. Review and validate deployment plans, release checklists, rollback strategies, and release documentation, including release notes.
• Oversee triage and coordination of production incidents and operational issues; facilitate root cause analysis and drive follow‑up remediation actions.
• Establish and monitor delivery, stability, and reliability metrics; use data to identify trends and drive continuous improvement in delivery performance and risk reduction.
• Ensure consistent operational practices across internal teams and third‑party partners
• Use Jira workplans and delivery metrics to track execution against release commitments, identify risks or slippage early, and drive corrective action as needed.

TECHNICAL & PLATFORM OVERSIGHT

• Provide technical oversight of DevOps platforms, pipelines, and tooling to ensure security, scalability, and reliability
• Establish and maintain DevOp