remote
Developer Analyst - Aware Super
Software Engineer
Developer Analyst focused on ServiceNow platform, driving design, development, and support of enterprise‑wide solutions using JavaScript, ITIL best practices, Agile delivery, and SQL integration.
About the role
Key Responsibilities
- Design, develop, and maintain ServiceNow applications, workflows, and integrations to meet business and operational needs.
- Collaborate with Technology Operations, Service Management, and stakeholders to gather requirements, propose solutions, and ensure alignment with ITIL processes.
- Implement custom JavaScript, UI policies, and client/server scripts to extend platform functionality.
- Perform data mapping, SQL queries, and integration with external systems via REST/SOAP APIs.
- Participate in Agile ceremonies, provide sprint estimates, and deliver increments on time.
- Support production incidents, conduct root‑cause analysis, and implement preventive measures.
Requirements
- 3+ years of ServiceNow development experience, including scripting and application design.
- Strong knowledge of ITIL v3/v4 concepts and ServiceNow best practices.
- Proficiency in JavaScript, HTML/CSS, and SQL for data manipulation.
- Experience with Agile methodologies and cross‑functional collaboration.
- Excellent problem‑solving skills and a customer‑centric mindset.
Skills
servicenowjavascriptitilagilesql