About the Role
We're looking for an experienced Desktop Support Engineer to provide end-user and infrastructure support for enterprise IT environments. You'll troubleshoot hardware, software, Microsoft technologies, and networking issues while delivering exceptional technical support.
Key Skills
- Microsoft 365 Administration
- Entra ID (Azure AD)
- Windows Administration
- Intune (MDM, Autopilot, MAM)
- Active Directory
- Networking (LAN/Wi-Fi)
- Hardware & Printer Support
- Incident Management
- Application Support
Responsibilities
- Troubleshoot desktop, laptop, software, printer, and network issues.
- Manage Microsoft 365, Windows, Entra ID, and Intune environments.
- Install, configure, and maintain IT systems.
- Support users with technical issues and ensure timely resolution.
- Maintain documentation and knowledge base articles.
- Follow IT security and compliance best practices.
Requirements
- 3+ years of experience in IT/Desktop/Enterprise Technical Support.
- Strong knowledge of Windows, Microsoft 365, Active Directory, Intune, and networking.
- Excellent troubleshooting, communication, and customer support skills.
- Bachelor's degree in IT/Computer Science or equivalent experience.
- ITIL, Microsoft, or ServiceNow certifications are an added advantage.
Why Join Us?
- Work with enterprise customers in a global MSP environment.
- Career growth opportunities into Cloud, Networking, Cybersecurity, Solutions Engineering, and Leadership.
- Learning, mentoring, and certification support.
- Transport & Meal Allowance as per company policy.
Pay: ₹400,000.00 - ₹1,200,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Education:
Location:
- Bengaluru, Karnataka (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person