remote
Desktop Support Engineer - NetCom Learning
Software Engineer
Desktop Support Engineer delivering end‑user device support across Windows, macOS, and Linux platforms, managing hardware, peripherals, and network connectivity while ensuring high availability and user satisfaction.
About the role
Key Responsibilities
- Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals for end‑users.
- Diagnose and resolve hardware, software, and network connectivity issues, ensuring minimal downtime.
- Manage user accounts and permissions in Active Directory, including provisioning and de‑provisioning.
- Maintain and update Office 365 and other productivity tools, providing training and support.
- Document support procedures, create knowledge base articles, and track incidents in the ticketing system.
- Collaborate with IT Manager and cross‑functional teams to implement system upgrades and security patches.
Requirements
- 3+ years of desktop support experience in a corporate environment.
- Hands‑on experience with Active Directory, Office 365, and network connectivity (Wi‑Fi, VPN, LAN).
- Excellent communication skills and a customer‑focused attitude.
- Ability to work independently and prioritize multiple support tickets.
Skills
linuxactive directory