Desktop Support Engineer

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck maintains the world's largest and most comprehensive knowledge base of open-source software intelligence. Built over two decades, this knowledge base encompasses extensive data on open-source components, vulnerability intelligence, software licensing, and associated metadata. This data powers critical security decisions worldwide and forms the foundation of our industry-leading software composition analysis and AI-powered security solutions.

Brief about the role:

We are seeking an experienced IT Desktop Engineer to oversee all technology operations at our Bengaluru facility. This role is responsible for managing the day-to-day IT activities on-site, including desktop support (Windows & Mac), infrastructure, networking, and systems administration. The IT Desktop Engineer will serve as both a hands-on technical resource and a leader, ensuring reliable IT services while aligning with corporate IT strategy.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of IT experience, with exposure to both desktop support and infrastructure management.
• Strong technical knowledge of Windows and Mac OS, Microsoft 365, Okta, networking, and hardware troubleshooting.
• Hands-on networking experience.
• Proven ability to balance hands-on IT support with local leadership.
• Excellent communication and interpersonal skills, with the ability to support users at all levels of the organization.
• Strong understanding of IT security best practices.
• Relevant certifications (e.g., CompTIA A+/Network+, Microsoft, Cisco, ITIL) are a plus.

Key Responsibilities:

• Manage daily IT operations for the Bangalore site, including desktop support, infrastructure, networking, servers, endpoints, and applications.
• Provide hands-on IT support for end users, including hardware, software, and peripheral troubleshooting, ensuring timely resolution of incidents and service requests.
• Act as the primary escalation point for technical issues at the site.
• Lead and support a local IT team (where applicable), providing guidance, training, and performance management.
• Implement and enforce IT policies, procedures, and security protocols to align with corporate standards.
• Oversee system upgra