remote
Desktop and Site Support Engineer - TP
Software Engineer
Desktop and Site Support Engineer responsible for troubleshooting and maintaining Windows and macOS environments, managing Active Directory, and providing on‑site and remote support using advanced tools to ensure seamless customer experience.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues for end‑users across multiple sites.
- Maintain and update Windows and macOS workstations, ensuring compliance with security and configuration standards.
- Administer Active Directory accounts, group policies, and permissions for new hires and transfers.
- Utilize remote support tools (e.g., TeamViewer, Remote Desktop) to provide timely assistance to users.
- Collaborate with cross‑functional teams to implement process improvements and document troubleshooting procedures.
Requirements
- 3+ years of experience in desktop support or IT help desk roles.
- Strong communication skills and ability to explain technical concepts to non‑technical users.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow).
- Problem‑solving mindset and commitment to delivering high‑quality customer service.