Design Manager, Platform & Productivity

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About the Team

The Platform and Productivity team sits at the core of Mindbody’s growth, delivering robust tools and AI-powered solutions that elevate customer support, improve operational efficiency, and unlock self-service revenue expansion. In this role, you will elevate the experiences of our customers, internal teams, and business partners by elevating the workflows that power Mindbody’s most critical platforms. In this role you will elevate the experiences of our:

• Identity Platform: Mindbody’s end-to-end identity ecosystem across business and consumer products, delivering simple, secure, and intuitive account management and login experiences.
• AI Assistant: Transform our customer-support chatbot into an intelligent, AI-driven assistant capable of handling complex tasks and end-to-end workflows. You’ll shape the vision, interactions, and systems that evolve it from reactive support to a proactive problem-solving partner.
• Internal Growth Tools (Growth/Go-To-Market): Build products and tools that accelerate Mindbody’s growth by enabling self-service revenue expansion and leveraging AI and automation to enhance product onboarding for our customers.

About the Role

We’re looking for a passionate and experienced Design Manager to lead the next chapter of our Platform and Productivity experiences.

This opportunity is ideal for someone who thrives on turning complex multi-channel problems into intuitive and elegant experiences.

What you’ll be doing…

• Leading a small team of Sr. Designers through complex omni-channel experiences.
• Creating the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence.
• Championing craft and product excellence through leading by example.
• Enabling customer-centric decision making, keeping small business owners at the heart of every decision.
• Mapping and analyzing current-state workflows to identify friction points, operational gaps, and opportunities for improvement.
• Weaving together physical, digital, and emotional