onsite
Data Scientist, Customer Success
Data Scientist, Customer Success
As a Senior Data Scientist focused on Customer Success, you will lead data science projects to solve high-value customer problems, measuring their business impact and ensuring rigorous testing of models. You will also design, implement, and maintain scalable data science systems while researching and applying the latest advancements in ML and AI. Additionally, you will provide technical support for critical model performance issues and act as a technical advisor to the Product Team.
About the role
About the Role
As a Data Scientist focused on Customer Success, you will be the senior technical point of contact for clients. Your role will involve driving successful outcomes by identifying, scoping, and leading data science projects that directly address high-value customer problems. You will also be responsible for measuring and reporting on the business impact (ROI, efficiency gains) of deployed models and ensuring rigorous testing and validation of all new data science features and model deployments.
Responsibilities
- Data Science Customer Success & Problem Solving: Act as the senior technical point of contact, driving successful outcomes by identifying, scoping, and leading data science projects that directly address high-value customer problems. Measure and report on the business impact (ROI, efficiency gains) of deployed models. Ensure rigorous testing and validation of all new data science features and model deployments.
- Technical Design & Implementation: Design, implement, monitor, and maintain scalable, production-grade Data Science systems. Research and evaluate the latest in Machine Learning, Generative AI, and advanced statistical models for new feature development. Actively scout, evaluate, and implement the latest advancements in Data Science, Machine Learning (MLOps, LLMs/Generative AI), and AI to maintain Aera’s technical edge.
- Data Science Technical Support: Take ownership of critical model performance issues. You will champion rapid resolution for Data Science models and pipelines, working collaboratively with Support, Customer Success, and Product teams to implement robust, long-term technical solutions.
- Product Collaboration: Act as a technical advisor to the Product Team by sharing insights from field implementations. You will provide data-driven feedback on model performance and usability to help inform future improvements to Aera Decision Cloud’s Data Science capabilities.