About this Role
About this Role
We are seeking an experienced Data Governance professional with strong expertise in IT Service Management to support data quality, service continuity, and operational excellence. The role requires hands‑on experience across data governance practices, GCP resource knowledge, and end‑to‑end Incident and Change Management. The individual will work across functional teams, ensuring standardised processes, compliance, and effective stakeholder engagement within a global operating model.
What you’ll do
Data Governance
- Design and implement governance frameworks to maintain data quality, consistency, and security.
- Standardise and simplify data management processes through cross‑functional collaboration.
- Monitor governance activities, reporting compliance and gaps to relevant stakeholders.
Incident Management
- Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption.
- Participate in Major Incident reviews and Change Advisory Board sessions.
- Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures.
Change Management
- Plan, schedule, and assess changes to mitigate risks and reduce operational impact.
- Engage with cross‑functional partners for resource planning, consultation, and implementation.
- Identify conflicts in change requests and ensure adherence to established change processes.
Additional role expectations
- Operate collaboratively within a global team environment.
- Contribute towards continuous improvement and process simplification initiatives.
Who you are
- 4–8 years of experience in Data Governance and IT Service Management.
- Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform.
- Skilled in incident and change processes with prior experience in service operations.
- Excellent verbal and written communication skills in English.
- Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges.
- Team‑oriented with a focus on continuous improvement and collaborative delivery.
- Preferred qualifications: ITIL certification, exposure to telecom domain, experience in large global organisations.
- Graduate or Post‑graduate qualification in engineering or related technical discipline.
- Valid Indian passport with rare travel requirements.
Not a perfect fit?