remote
Data Center Support Engineer
Software Engineer
Support and maintain data center assets, perform network device fault remediation, and manage inventory using Nlyte/CMDB. Requires hands‑on troubleshooting, cable patching, and documentation skills.
About the role
Key Responsibilities
- Maintain and update asset records in Nlyte, CMDB, or approved systems for switches, cables, optics, and console servers.
- Conduct physical audits of spare network equipment and keep inventory records current.
- Respond to dispatched tickets, perform onsite troubleshooting, and assist remote engineering teams with fault isolation and hardware support.
- Execute network and console cable patching, ensuring all activities are properly documented.
- Apply and maintain labeling for all network assets and cabling.
Requirements
- Experience with asset management tools such as Nlyte or CMDB.
- Strong knowledge of network infrastructure components and cabling standards.
- Hands‑on troubleshooting skills for network devices and hardware.
- Excellent documentation and organizational abilities.
Skills
customer supportcommunicationproblem solving