Data Center Hardware Operations Lead

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the Hardware Operations Lead within the Data Center Infrastructure organization, you will define and manage end-to-end operations across Anthropic’s growing fleet of data center hardware. You will be accountable for all regional data center physical operations including material movement, physical deployment, bring-up, maintenance, and incident response for complex network and high performance compute platforms. As a subject matter expert in data center infrastructure and operations, you will develop scalable processes for execution, help manage data center partners & vendors, lead deployment schedules and maintain close coordination with related disciplines such as design, engineering, and capacity planning. If you are experienced in operations, are passionate about HPC data centers, & enjoy working in complex, fast-paced environments, we welcome you to apply.

Responsibilities:

Define the Hardware Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting.

Oversee third-party delivery and bring-up of network and compute systems from material delivery through QA testing, handover to production, and ongoing operations and maintenance.

Drive development of tools and processes in support of operations workflows, traceability, and vendor coordination.

Develop innovative approaches to improve time to market & equipment availability for data center hardware.

Enable scale-out of operations through industry best practices optimization of bill of materials, logistics, and physical processes.

Manage partner relationships and maintain alignment with Anthropic goals.

You may be a good fit if you:

Have 7+ years of experience in data center operations as a manager, engineer, technical lead or related role.

Can demonstrate a proven track record overseeing a portfolio of mission critical systems.

Are a subject matter expert in operational processes including deployment, maintenance, material movement, and warehousing.

Can demonstrate subject matter expertise common data analytics/dashboarding tools such as PowerBI, Atlassian Analytics, Tableau, or similar.

Are experienced in third-party partner relationship management.

Bachelor's degree in relevant domain or equivalent practical experience.

It's a bonus if you have:

10+ years of experience managing operations and logistics for large scale data centers.

An understanding the unique requirements of AI/ML workloads, i