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Data Center Engineer - CARE INFOTECH
Software Engineer
Data Center Engineer responsible for monitoring and managing BMS-integrated infrastructure, ensuring continuous operation, incident resolution, and compliance with SLAs using advanced alarm and security systems.
About the role
Key Responsibilities
- Continuously monitor BMS alarms and respond to incidents in real time.
- Analyze and resolve service deviations against customer SLAs, ensuring minimal downtime.
- Investigate, acknowledge, and close alarms within defined timelines, escalating unresolved issues per the escalation matrix.
- Prepare detailed incident reports and maintain accurate documentation of system status and maintenance activities.
- Collaborate with security and safety teams to integrate and maintain critical infrastructure controls.
Requirements
- Proven experience in BMS and data center operations.
- Strong knowledge of alarm monitoring, incident management, and SLA compliance.
- Excellent documentation and reporting skills.
- Ability to work under pressure and manage multiple priorities.