Software Engineer
Lead the delivery and operationalisation of Snowflake as the core data platform, ensuring data accessibility, reliability, and actionable insights to support operational delivery, transformation programmes, and strategic decision‑making across Capita’s Citizen Contact operations.
Job title:
Job Description:
What You’ll Be Doing:
Snowflake Delivery & Data Platform Ownership
Lead the delivery and ongoing optimisation of Snowflake as the core data and MI platform.
Work with data engineers and platform teams to design, build and maintain Snowflake data models and pipelines.
Ensure Snowflake supports operational, client and programme MI needs across all services.
Define standards for data structures, usage and performance across Snowflake environments.
Management Information & Analytics Delivery
Design and deliver scalable MI and analytics solutions that support operational performance and transformation outcomes.
Translate operational and business requirements into Snowflake-based data products and dashboards.
Develop reusable, scalable data products aligned to common operational metrics and KPIs.
Enable data-led decision-making across frontline, operational leadership and executive audiences.
Data Analysis & Insight
Apply analytical and statistical techniques to identify trends, risks and improvement opportunities.
Support root-cause analysis and performance insight across contact centre and back office operations.
Communicate insights clearly through visualisations and narratives tailored to different audiences.
Collaboration & Delivery Enablement
Work closely with Operations, Transformation, PMO and Technology teams to align data delivery to programme priorities.
Support agile and MVP-based delivery approaches for data and MI products.
Partner with stakeholders to define requirements, priorities and success measures.
Governance, Quality & Ethics
Ensure data quality, integrity and consistency across Snowflake-delivered MI.
Apply appropriate data governance, security and ethical standards.
Stay aligned to evolving data ethics, legislation and compliance requirements.
Capability & Continuous Improvement
Support capability building across the Data and MI function and wider organisation.
Promote best practice in data usage, analytics and insight.
Continuously improve data products based on feedback and evolving operational needs.
What we're looking for:
Essential Experience
Strong, hands-on experience delivering and using Snowflake in operational environments.
Proven experience delivering management information and analytics at scale.
Strong SQL skills and experience working with cloud-based data platforms.
Experience translating operational requirements into effective data and MI solutions.
Ability to work across data engineering, analytics and operational stakeholders.
Strong communication skills, able to present insight clearly to non-technical audiences.
Desirable
Posted June 24, 2026