remote
Data Analytics & AI Enabled Support Operations Specialist - UST
Software Engineer
Lead data‑driven support operations, leveraging AI and analytics to optimize processes and deliver actionable insights. Requires strong Python, SQL, and AWS skills, with a focus on data science and operational excellence.
About the role
Key Responsibilities
- Design and implement data pipelines to collect, clean, and transform operational data for analysis.
- Develop machine learning models to predict support trends, automate ticket routing, and enhance customer experience.
- Collaborate with cross‑functional teams to define KPIs, build dashboards, and present insights to stakeholders.
- Maintain and optimize cloud infrastructure (AWS) for scalable data processing and storage.
- Document processes, create best‑practice guidelines, and mentor junior analysts.
Requirements
- 3+ years of experience in data analytics or data science roles.
- Excellent problem‑solving skills and ability to translate business needs into technical solutions.
- Effective communication skills and a collaborative mindset.
Skills
machine learningpythonsqlaws