remote
Data Analytics Analyst II - TP
Data Analyst
Data Analytics Analyst II driving insights from complex datasets using SQL, Python, Tableau, and advanced Excel techniques to support customer experience strategies and operational excellence.
About the role
Key Responsibilities
- Collect, clean, and analyze large volumes of customer interaction data to uncover trends and actionable insights.
- Develop and maintain interactive dashboards in Tableau that track key performance indicators for client and internal stakeholders.
- Write efficient SQL queries to extract and transform data from relational databases and data warehouses.
- Apply statistical methods and predictive modeling techniques in Python to forecast customer behavior and support decision‑making.
- Collaborate with cross‑functional teams to define data requirements, validate findings, and present results in clear, business‑friendly formats.
Requirements
- 3+ years of experience in data analysis within a customer experience or related field.
- Solid understanding of statistical analysis, hypothesis testing, and data visualization best practices.
- Excellent communication skills with the ability to translate complex data into actionable insights for non‑technical audiences.
- Experience with data warehousing concepts and ETL processes is a plus.
Skills
sqlpythontableauexcel