Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Ollie is looking for a Data Analyst to join the cross functional team responsible for building subscription retention and member loyalty. This role is ideal for someone who is highly analytical, curious about customer behavior, comfortable working with imperfect business questions, and excited to translate data into decisions. This highly collaborative, hands-on, and technical analyst will leverage their passion for data-driven experiences and expertise in testing strategy to lead analysis across Ollie’s lifecycle comms, mobile apps, and new member services.
This is a remote role open to candidates based on the U.S. East Coast and will report to the Senior Data Analyst, Experimentation & Growth.
What You'll Do:
- Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:
- Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
- Hypothesis & initiative valuation to inform prioritization
- Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
- Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
- Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience
Who You Are:
- You have 2+ years of experience in data analytics,business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
- You believe in Ollie’s mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
- You balance technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and subscription-based metrics (retention/churn, LTV) to effectively analyze data & answer questions
- You are comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
- You are skilled in breaking complex ana