Crum & Forster Company Overview
Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
What you will do:
- Participate in a 24x7x365 rotating call schedule with the cyber solutions team for the emergency response claims hotline.
- Serve as a poised and assured first point of contact for insureds reporting cyber incidents.
- Assist and follow up on cyber/privacy control implementations, ensuring follow-up with different insureds.
- Engage with insureds via email and phone daily while consistently maintaining a positive, enthusiastic, and customer-focused attitude to ensure exceptional service and satisfaction.
- Reach out to new and renewing insureds to offer and coordinate onboarding calls when one has not already been completed and conduct onboarding calls.
- Track and conduct Claims Concierge communications, including emails and calls to insureds regarding their claims experience.
- Assist with proactive loss mitigation service requests and outreach for insureds as needed.
- Provide immediate acknowledgement of incoming emails via the Cyber Solutions shared mailbox from insureds, brokers, underwriting, claims, etc.
- Coordinate calls with insureds for Cyber Solutions Team Members, including workshops, renewal preparation, subjectivity calls, vendor coordination, etc.
- Assist with security and/or privacy scans, including responding to scan requests, running scans, and providing scan reports and interpretation once available.
- Utilize internal tools for daily tracking and documentation purposes.
- Data entry as needed.
- Keep up to date with cyber threats, priorities of risk, and communicate them to different levels of audiences.
- Provide support to the rest of the eRisk team for technical and privacy-related issues.
- Help develop internal services and resources to deliver high-impact and cost-effective cybersecurity services and related market advice.