CX Systems
CX Systems Lead position — see original posting for full details.
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, those interactions move through a patchwork of tools and configurations that weren't built to scale with us — and as we scale our operations and embed AI across the agent workspace and customer experience, we need someone to own how it all comes together.
As CX Systems Lead, you'll own the platform behind Headway's customer experience. You'll shape how our voice and chat systems route, how our AI tools augment our agents, and how the data tells us what to fix next. You will design and configure CX systems, deploy the AI tooling that lives inside it, and establish the feedback loops that connect support insights to the rest of the company.
You will:
Posted June 7, 2026