remote
CX AI & Automation Lead - Remote
Software Engineer
Lead the design and deployment of AI‑driven automation solutions, driving efficiency across global employment processes using Python, Node.js, and AWS services.
About the role
Key Responsibilities
- Architect and implement end‑to‑end AI and automation pipelines that streamline recruitment, payroll, and compliance workflows.
- Collaborate with product, engineering, and data teams to translate business requirements into scalable technical solutions.
- Lead a cross‑functional team, mentoring engineers and ensuring best practices in code quality, testing, and deployment.
- Design and maintain robust data pipelines, integrating structured and unstructured data sources for model training and inference.
- Evaluate and adopt emerging AI/ML frameworks and cloud services to keep the platform at the forefront of innovation.
Requirements
- 5+ years of experience in AI/ML engineering with a strong background in Python and Node.js.
- Proven track record of deploying production‑grade models on AWS (SageMaker, Lambda, ECS).
- Deep understanding of data engineering concepts, ETL processes, and data lake architectures.
- Excellent communication skills and experience leading technical teams in a remote environment.
- Passion for solving complex business problems through automation and intelligent systems.
Skills
machine learningpythonnodejsaws