Customer Value Architect Remote, DEU

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role: The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. This role requires you to be in located in Germany and will require up to 40% travel. What You'll Do:

Onboarding & Adoption

Leads onboarding execution and definition of customer success plan

Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.

Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realisation.

Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.

Achieves renewals via demonstrated realised value and Flex consumption progress.

Value Analyses & Business Reviews

Conduct business value analyses to demonstrate ROI and financial impact.

Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realised analyses, accelerating module adoption, and driving Falcon Flex growth.

Shares adoption insights and value realisation proof-points with allied sales teams to enable cross-sell/upsell.

Proactively identify and remediate risks to customer success and value realisation

Support renewal cycles to minimise customer attrition