remote
Customer Technical Support Specialist - Copyright Clearance Center
Software Engineer
Provide expert technical support for a global client base, troubleshooting network, Windows, and Linux issues while leveraging SQL and API integration skills to resolve complex service delivery challenges.
About the role
Key Responsibilities
- Diagnose and resolve technical issues related to internet technology, software applications, and computer hardware for a premier client base.
- Utilize network troubleshooting, Windows, and Linux expertise to quickly identify root causes and implement effective solutions.
- Leverage SQL and API integration knowledge to support data‑driven service delivery and content management systems.
- Communicate clearly and professionally with global information professionals, ensuring high customer satisfaction and timely resolution.
- Document troubleshooting steps, solutions, and best practices in internal knowledge bases.
Requirements
- Proven experience in network troubleshooting, Windows, and Linux environments.
- Strong command of SQL and API integration for service support.
- Excellent communication and problem‑solving skills.
- Ability to work independently and manage multiple support tickets simultaneously.