remote
Customer Support Engineer - PlaySight
Software Engineer
Customer Support Engineer responsible for diagnosing and resolving hardware, software, and networking issues in smart‑court systems, ensuring seamless operation for sports venues worldwide.
About the role
Key Responsibilities
- Diagnose and troubleshoot hardware, software, and networking issues across smart‑court systems.
- Perform routine maintenance and complex system investigations to maintain uptime.
- Collaborate with engineering teams to resolve product defects and improve system reliability.
- Build and maintain strong relationships with venue staff and end‑users, providing technical guidance and support.
- Document troubleshooting steps, create knowledge base articles, and share best practices.
Requirements
- Proven experience in hardware diagnostics and networking troubleshooting.
- Strong software debugging skills, with familiarity in embedded or IoT environments.
- Excellent communication and customer‑service skills.
- Ability to work independently and in a fast‑paced, global environment.