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Customer Support Agent - Shift Work
Customer Support Agent - Shift Work
As a Customer Support Agent, you will be responsible for responding promptly to customer inquiries, resolving complaints, and troubleshooting common issues. You will communicate with customers through various channels and ensure high customer satisfaction by providing professional and empathetic support.
About the role
What you'll be doing?
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Troubleshooting common issues with a product or service
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
We're looking for someone who:
- Proves excellent written and oral communication skills.
- Has customer orientation and ability to adapt/respond to different types of characters.
- Has good computers skills.
- Proves high attention to details.
- Has the ability to work under stressful and testing situations with customers.
- Has experience in customer service or customer facing roles
Skills
excellent written and oral communication skillscustomer orientationcomputer skillshigh attention to detailsability to work under stressful and testing situations